Terms of service
Last updated: January 13, 2026
OVERVIEW
Welcome to REAL FUEL.
The terms “we”, “us” and “our” refer to REAL FUEL.
REAL FUEL operates this store and website, including all related information, content, features, tools, products and services (the “Services”) in order to provide you, the customer, with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”), together with any policies referenced herein (including our Privacy Policy, Returns & Refunds Policy and Shipping Policy), describe your rights and responsibilities when you use the Services.
Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using any part of the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Services.
SECTION 1 – ACCESS AND ACCOUNT
By using the Services, you represent that you are at least the age of majority in your place of residence.
To use the Services, including browsing our store or purchasing products, you may be required to provide certain information such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current and complete, and that you are authorised to provide it.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not sell, transfer, assign or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We have made every effort to accurately display and describe our products. However, product appearance (including colour or packaging) may vary depending on your device or screen settings.
We do not guarantee that product descriptions, images or other content are free from minor errors, nor that products will meet every individual expectation.
All product descriptions, pricing and availability are subject to change at any time without notice. We reserve the right to discontinue any product or limit quantities offered on a case-by-case basis.
SECTION 3 – ORDERS
By placing an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion.
An order is not accepted until payment has been successfully processed and we confirm acceptance. Once an order has been accepted or processed, we may not be able to accommodate cancellation requests.
If we cancel or modify an order, we will attempt to notify you using the contact details provided at checkout.
All purchases are subject to our Returns & Refunds Policy.
You represent and warrant that purchases are for personal or household use only and not for resale or export.
SECTION 4 – PRICES AND BILLING
Prices are subject to change without notice. The price charged will be the price displayed at the time the order is placed.
Unless stated otherwise, prices do not include shipping fees or applicable taxes.
You agree to provide current, complete and accurate billing and payment information and authorise us (and our payment providers) to charge the payment method you provide for your order and any applicable subscription renewals.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed. Delays may occur due to shipping carriers, weather events, customs processing or other factors outside our control.
Shipping responsibilities, delivery issues, and risk are handled in accordance with our Shipping Policy and applicable Australian Consumer Law.
SECTION 6 – INTELLECTUAL PROPERTY
All content available through the Services — including text, images, graphics, logos, product names, trademarks, videos, and website design — is owned by or licensed to REAL FUEL and is protected by Australian and international intellectual property laws.
You may access and use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, copy, sell, or exploit any part of the Services without our prior written consent.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools or services that we do not control. These tools are provided “as is” and “as available” without warranties of any kind.
Your use of third-party tools is at your own risk and subject to the terms of the relevant third-party provider.
SECTION 8 – THIRD-PARTY LINKS
The Services may include links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites. Accessing third-party websites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
REAL FUEL is powered by Shopify. However, all purchases made through this store are made directly with REAL FUEL, not Shopify.
You acknowledge that Shopify is not responsible for any aspect of the sales between you and us, including product quality, delivery, refunds or disputes. You expressly release Shopify and its affiliates from any claims arising from your transactions with us.
SECTION 10 – PRIVACY
Your personal information is handled in accordance with our Privacy Policy. By using the Services, you consent to the collection, use and disclosure of your information as described in that policy.
SECTION 11 – FEEDBACK
If you submit reviews, comments, suggestions or other content, you grant us a perpetual, worldwide, royalty-free right to use, reproduce and publish that content for any lawful business purpose.
You represent that any feedback you submit is accurate, lawful and does not infringe the rights of others.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct any errors, inaccuracies or omissions in product descriptions, pricing, promotions or availability at any time without prior notice.
SECTION 13 – PROHIBITED USES
You must not use the Services for any unlawful purpose, to infringe intellectual property rights, transmit malicious code, engage in harassment, or interfere with the security or operation of the Services.
We reserve the right to suspend or terminate access if these Terms are violated.
SECTION 14 – TERMINATION
We may terminate or suspend your access to the Services at any time, without notice, if you breach these Terms.
All obligations and provisions which by their nature should survive termination will continue to apply.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available”, without warranties of any kind, except as required under Australian Consumer Law.
Nothing in these Terms excludes or limits consumer guarantees provided under the Australian Consumer Law.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, REAL FUEL is not liable for indirect, incidental, special or consequential losses arising from your use of the Services or products.
This limitation does not apply to rights that cannot be excluded under Australian Consumer Law.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless REAL FUEL and its affiliates from any claims, losses or expenses arising from your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
SECTION 19 – ENTIRE AGREEMENT
These Terms, together with our policies, constitute the entire agreement between you and REAL FUEL regarding use of the Services.
SECTION 20 – ASSIGNMENT
You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of New South Wales.
SECTION 22 – HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS
We may update these Terms from time to time. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
SECTION 24 – CONTACT
For questions about these Terms, contact us at:
REAL FUEL
📧 realfuel.au@gmail.com
📍 31 Mortimer Street, Mudgee NSW 2850, Australia